Frequently Asked Questions

Yes! Basic features are completely free. You can create a profile, browse matches, and send limited messages without cost. Premium features are available for enhanced experience.

Simply click "Join Now" on our homepage, enter your email, create a password, and complete your profile by adding photos and interests. The process takes less than 2 minutes.

Yes, verification helps us keep the platform safe. You'll verify via email and optionally verify photos for enhanced trust. Verified profiles get more visibility.

Absolutely. We use end-to-end encryption for all communications, never sell your data, and comply with GDPR. You control what information appears on your profile.

You can use a first name only, but all accounts require email verification. We don't display your full name or contact details publicly. Your real identity stays private until you choose to share it.

We use AI-powered verification, photo validation, and human moderators. Suspicious accounts are reviewed and removed. Users can also report profiles they suspect are fake.

Our algorithm considers your location, interests, and preferences to suggest compatible users nearby. You can also browse and filter matches manually based on age, distance, and shared interests.

Yes! Video chat is a core feature. You can start a video call with any match. All video calls are encrypted and you can block or report users at any time.

You can block or unmatch any user at any time. Once blocked, they cannot contact you or see your profile. Your decision is private—they won't be notified.

Click "Forgot Password" on the login screen and enter your email. We'll send a reset link. Check your spam folder if you don't see it within a few minutes.

Yes, you can delete your account at any time in Settings. All your personal data will be permanently removed from our servers within 30 days.

Salzburg Chat works on any modern web browser on desktop, laptop, tablet, and mobile devices. No app download required—it's fully web-based.

Premium includes unlimited messaging, see who liked you, advanced filters, ad-free experience, and priority support. You can try premium with a 7-day free trial.

You can cancel anytime in Account Settings. After cancellation, premium features remain until the end of your billing period. No hidden fees.